Terms of service

Terms of Service

Last updated: [Month 1 Day 1 , 2026]

This website is operated by Horizox Global Import SLU. Throughout the site, the terms “we”, “us” and “our” refer to Horizox Global Import SLU. Horizox Global Import SLU offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and policies referenced herein.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or country of residence.

You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction while using the Service.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell or exploit any portion of the Service without express written permission from us.

3. Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current.

The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

4. Products or Services

We sell physical grounding products designed for wellness and lifestyle purposes.

All descriptions of products or product pricing are subject to change at any time without notice.

We reserve the right to discontinue any product at any time.

We do not guarantee that the quality of any products will meet your expectations.

5. Pricing and Taxes

All prices listed on our website include applicable taxes unless otherwise stated.

Prices for our products are subject to change without notice.

6. Billing and Account Information

We reserve the right to refuse any order you place with us.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

You agree to promptly update your account and other information, including your email address and payment details.

7. Returns and Refunds

Customers may request a return within 90 days of receiving the product.

Returned items must be unused and in their original condition and packaging.

We reserve the right to refuse returns that do not meet these conditions.

Refunds will be issued once the returned item has been received and inspected.

Shipping costs are generally non-refundable unless the item is defective or incorrect.

8. Health Disclaimer

Our grounding products are intended for general wellness and lifestyle use only.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.

Always consult a qualified healthcare professional regarding medical conditions.

Use of our products is at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law, Horizox Global Import SLU shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from the use of our Service or products.

10. Indemnification

You agree to indemnify, defend and hold harmless Horizox Global Import SLU and our affiliates from any claim or demand arising from your breach of these Terms or your violation of any law or rights of a third party.

11. Arbitration Agreement and Waiver of Class Actions

Any dispute arising from or relating to these Terms of Service or the use of our website or products shall be resolved through binding arbitration rather than in court, except for claims that may be brought in small claims court.

The arbitration will be conducted in accordance with internationally recognized arbitration rules.

You and Horizox Global Import SLU agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

You waive the right to participate in a class action lawsuit or class-wide arbitration.

12. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Spain, without regard to conflict of law principles.