Shipping Policy

Last updated: [Month 1 Day 1, 2026]

This Shipping Policy describes how Grounding Nature processes and delivers orders placed on https://groundingnature.com/.

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Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few additional days.

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Shipping Time

Estimated delivery times depend on the destination and shipping carrier.

Typical delivery times are:

United States:
5–12 business days

Please note that delivery times are estimates and may vary due to factors outside our control such as customs processing, weather conditions, or carrier delays.

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Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

Occasionally we may offer free shipping promotions, which will be clearly indicated on the website.

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Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Tracking information may take 24–72 hours to update after the shipment is dispatched.

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Incorrect Address

Customers are responsible for providing the correct shipping address at checkout.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply to resend the order.

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Lost or Stolen Packages

Grounding Nature is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.

If you experience an issue with delivery, please contact the shipping carrier first.

However, you may also contact us and we will do our best to assist you.

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Customs, Duties and Taxes

For international shipments, customs duties, taxes, or import fees may apply depending on the destination country.

These charges are determined by the destination country and are the responsibility of the customer.

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Delays

We are not responsible for shipping delays caused by:

• Customs inspections

• Carrier delays

• Weather conditions

• Incorrect shipping information provided by the customer

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Contact

If you have any questions about shipping, please contact us:

Horizox Global Import SLU
Calle Itxesi 31
Uharte Arakil, Navarra
31840
Spain

Email: horizoxglobalimport@gmail.com

Website: https://groundingnature.com/