Contact information

Refund Policy

Last updated: [Month 1 Day 1, 2026]

At Grounding Nature, we want you to feel confident in your purchase. If for any reason you are not satisfied with your order, we offer a 90-day return policy.


Returns

You have 90 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition that you received it

  • Be in its original packaging

  • Include proof of purchase

To start a return, please contact us at:

horizoxglobalimport@gmail.com

If your return is accepted, we will send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.


Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is:

  • Defective

  • Damaged

  • Incorrect

We will evaluate the issue and make it right as quickly as possible.


Non-Returnable Items

Certain types of items may not be returned, including:

  • Products that have been used or damaged by the customer

  • Items returned after the 90-day return window

If you have questions about a specific item, please contact us.


Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.


Refunds

Once we receive and inspect your return, we will notify you if the refund was approved.

If approved, you will be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund.

Shipping costs are non-refundable, unless the return is due to a defective or incorrect product.


Return Shipping

Customers are responsible for return shipping costs unless the product is defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.


Contact

For any return or refund questions, please contact:

Horizox Global Import SLU
Calle Itxesi 31
Uharte Arakil, Navarra
31840
Spain

Email: horizoxglobalimport@gmail.com

Website: https://groundingnature.com/