Contact information
Refund Policy
Last updated: [Month 1 Day 1, 2026]
At Grounding Nature, we want you to feel confident in your purchase. If for any reason you are not satisfied with your order, we offer a 90-day return policy.
Returns
You have 90 days from the date you receive your item to request a return.
To be eligible for a return, your item must:
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Be in the same condition that you received it
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Be in its original packaging
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Include proof of purchase
To start a return, please contact us at:
If your return is accepted, we will send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is:
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Defective
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Damaged
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Incorrect
We will evaluate the issue and make it right as quickly as possible.
Non-Returnable Items
Certain types of items may not be returned, including:
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Products that have been used or damaged by the customer
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Items returned after the 90-day return window
If you have questions about a specific item, please contact us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we will notify you if the refund was approved.
If approved, you will be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund.
Shipping costs are non-refundable, unless the return is due to a defective or incorrect product.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Contact
For any return or refund questions, please contact:
Horizox Global Import SLU
Calle Itxesi 31
Uharte Arakil, Navarra
31840
Spain
Email: horizoxglobalimport@gmail.com
Website: https://groundingnature.com/